Q: Change or turn off restrictions

iOS 14.1 or later NOTE: If Screen Time settings were set up for a child's device, you'll be prompted to enter your Screen Time passcode before changing these settings. Go to Settings. Select Screen Time. Select Content & Privacy Restrictions. Select iTunes & App Store Purchases. Select Installing Apps. Select Allow. Try RefReps again. If the steps haven't fixed the problem, or you want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions.

Question 1

iPhone, iPad, iPod Touch"

Accepted Answer

Check your iOS version To download the RefReps app, your iPhone, iPad, or iPod touch must be running iOS 14.1 or later. ​ To check the version: Go to Settings. Scroll down and select General. Select About. Your version number will be listed next to Versions. ​ If your iOS is earlier than 14.1 but you've downloaded the in the past, see the Apple support site for instructions on downloading an earlier version of RefReps. ​ If your iOS is earlier than 14.1 and you haven't downloaded the RefReps app in the past, you'll need to use another device to join RefReps. ​ If your iOS is 14.1 or above, continue troubleshooting below.

Question 2

Change or turn off restrictions

Accepted Answer

iOS 14.1 or later ​ NOTE: If Screen Time settings were set up for a child's device, you'll be prompted to enter your Screen Time passcode before changing these settings. ​ Go to Settings. Select Screen Time. Select Content & Privacy Restrictions. Select iTunes & App Store Purchases. Select Installing Apps. Select Allow. Try RefReps again. ​ If the steps haven't fixed the problem, or you want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions.

Question 3

Android

Accepted Answer

1. Verify that your device is Google Play Protect certified       - The RefReps app may be missing from the Google Play Store if your device is not Google Play Protect certified. To check your certification status:            1. Open the  app.          2. From the upper right, tap your .          3. Tap  > .          4. Under , your device will show its certification status.       - , contact us for help.       - and is running Android version 8.0 or later, contact your device manufacturer for help.       -  and is running an Android version between 4.4.2. and 7.1.2, continue to the steps below.   2. Adjust or turn off parental controls       - Your Google Play Store parental controls settings may be hiding the RefReps app. To change this setting:          1. Open the Play Store app.          2. From the upper right, tap your Profile Icon.          3. Tap Settings > Family > Parental controls.               - If Parental controls are on, tap the switch to turn them off. You can turn these settings back on after RefReps is installed.   NOTE: For more information or help with these settings, go to the Google Help Center.                 - If , continue to the steps below.           4. Try finding the RefReps app again.   If you use a separate, third-party app for parental controls, you may need to turn it off as well.    3. Clear the Play Store cashe           1. Open the Settings app.           2. Tap Apps& notifications.           3. Tap See all apps, then scroll down and tap Google Play Store.           4. Tap Storage & cache.           5. Tap Clear cache, then tap Clear storage.           6. Try finding the RefReps app again.   4. Check your Android version : These steps may vary by version or manufacturer. If you can't find your Android version, contact your device's manufacturer for help.             1. Open the Settings app.           2. Tap  or .           3. Scroll down to find the .   For Android versions 8.0 and later, contact your Android phone or tablet's manufacturer for help finding and installing the RefReps app.   For Android versions 7.1.2 and earlier, continue to the steps below.

Can't find the RefReps app in app stores

If you can't find the RefReps app in the App Store on iOS or in Google Play Store on Android, follow the steps below.

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Can't find the RefReps app in app stores

If you can't find the RefReps app in the App Store on iOS or in Google Play Store on Android, follow the steps below.

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