Question 1

I received an email saying that my email address was changed

Accepted Answer

If you received an email from Refreps stating that your email address was changed and you did not request the change, please contact us.

Question 2

I'm getting a "Sorry, we can't find an account with this email address" error when trying to sign in"

Accepted Answer

If you see this error when trying to sign in with an existing account:   *Graphic of message*   Follow these steps: Visit *refreps. loginhelp* Select I don't remember my email and fill out the form. If you don't see this option, it means that account recovery by billing information isn't available in your region. Select Find Account. If you're billed through another company or get RefReps as part of a package, search the name of the service provider in the Help Center. Select the related billing article and go to the section "I'm having trouble signing in to RefReps."   If you still can't sign in, please contact us.

My email was changed without my permission

If you received an email saying your email address was changed, or if your email address is not recognized when signing in, follow the instructions that apply below.

Additional tips to keep your account secure

We take account security seriously at RefReps. See our recommendations for extra measures you can take to help keep your RefReps account secure.

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My email was changed without my permission

If you received an email saying your email address was changed, or if your email address is not recognized when signing in, follow the instructions that apply below.

Additional tips to keep your account secure We take account security seriously at RefReps. See our recommendations for extra measures you can take to help keep your RefReps account secure.

Was this article helpful?

Additional tips to keep your account secure

We take account security seriously at RefReps. See our recommendations for extra measures you can take to help keep your RefReps account secure.