Question 1

When will the new licensing structure take effect?

Accepted Answer

The updated licensing structure launched on June 19, 2026.

Question 2

How can I purchase seat licenses?

Accepted Answer

New customers can fill out an Interest Form and a sales representative will be in touch within 72 hours.Existing customers can reach out to their client success representative, or fill out an Additional Seats Form.

Question 3

What seat license options are available?

Accepted Answer

Starting June 19, 2026, we will offer three seat license options:Legacy – Our traditional licensing model available through September 30, 2026.Basic – A 1-year seat license designed for streamlined course delivery with core materials.Premium – A non-expiring seat license that includes expanded instructional materials, additional video content, and a built-in sport course practice exam.Refer to the seat license table on the pricing page for information on each.

Question 4

Why is RefReps introducing new seat license options?

Accepted Answer

We are updating our seat license structure to better support different types of officiating education programs. Schools and organizations run their courses in different ways, so we now offer structured seat license options that allow programs to align their course structure, instructional goals, and budget.

Question 5

How do seat licenses work?

Accepted Answer

Each learner enrolled in a sport course uses one seat license. A seat license is considered used when a learner completes the first module of a sport course. Seat licenses can be used across any available RefReps sport course.

Question 6

What is going to happen to the seat licenses I currently have in my account?

Accepted Answer

If your most recent purchase of seat licenses occurred prior to July 1, 2025, any remaining non-consumed seat licenses will automatically convert to Basic Seat Licenses effective September 12, 2026.If your most recent purchase occurred after July 1, 2025, they will be converted to Legacy seat licenses, unless another seat license type is purchased.

Question 7

What makes a Premium seat license different?

Accepted Answer

Premium includes:✔ Expanded learning activities✔ Additional point-of-view video materials✔ Built-in sport course practice exam✔ The most complete instructional experience within each sport course

Question 8

Can seat licenses be used across different sports?

Accepted Answer

Yes. Seat licenses can be used across any available RefReps sport courses. Each sport course a learner takes consumes one seat license.

Question 9

Why do all seat licenses need to be the same type?

Accepted Answer

Using a single seat license type across an organization ensures:Consistent course materials for all studentsA clear instructional experience for instructorsSimpler program managementConsistent access to learning activities, video packs, and assessments

Frequently Asked Questions